Customer Support Specialist

Location: Remote, permanently based in Argentina

Company

hirify.global provides a Specialized Intelligence platform that captures how work happens and turns it into living assets for people and AI agents. The platform is used by millions of users and hundreds of thousands of businesses.

What you will do

• Resolve customer issues across support channels with speed, accuracy, and clear communication.
• Build deep product expertise to answer complex technical questions independently.
• Escalate issues to Customer Success, Product, and Engineering with the context needed for fast action.
• Identify recurring customer problems and convert them into documentation, process improvements, or product feedback.
• Strengthen internal support resources and help shape an evolving support function.
• Handle increasingly complex and ambiguous cases as judgment develops.

Requirements

• Native English proficiency with clear and precise written and spoken communication.
• 2–3 years of experience in customer support with substantial ticket volume and complex cases.
• Experience with Zendesk, Notion, and Stripe, or the ability to quickly learn similar tools.
• Strong research and independent problem-solving skills.
• Ability to remain effective when products change and processes are not fully defined.
• Ability to explain technical and product concepts in plain language without losing accuracy.

Nice to have

• Hands-on experience with AI tools such as Claude or Dust in a support or workflow context.
• Experience contributing to support documentation or knowledge bases.
• Experience supporting a technical or fast-changing product.

Culture & Benefits

• Flexible paid time off and company holidays.
• Home office stipend.
• Monthly budgets for office space and team-building activities.
• Supportive and inclusive workplace committed to helping employees do their best work.