Customer Support Specialist 1 (SaaS)

Location: Onsite Monday through Friday at the Draper, Utah office

Company

hirify.global is an AI-enabled SaaS provider delivering workforce and public safety software for public-sector organizations.

What you will do

• Provide product support through phone calls, virtual meetings, email, and other digital channels.
• Listen to customers, understand their goals, answer questions, and provide guidance and training.
• Troubleshoot issues, investigate cases, replicate problems in test environments, and research solutions.
• Document customer interactions, issue categories, and resolutions in Salesforce.
• Follow up on cases requiring multiple contacts and escalate complex issues when necessary.
• Maintain current product knowledge and collaborate with team members and other departments.

Requirements

• Bachelor’s degree or at least 1 year of experience in customer support, training, or implementation.
• Experience supporting SaaS products is beneficial; experience with HR or public safety software is an additional advantage.
• Strong communication, analytical, decision-making, and time-management skills.
• Technical aptitude, initiative, empathy, and a continuous-learning mindset.
• Must be fully available to work onsite Monday through Friday at the Draper, Utah office.

Culture & Benefits

• Customer-focused work supporting public-sector and public-safety organizations.
• Opportunities to develop product knowledge to an advanced or expert level.
• Collaborative team environment with constructive feedback and team activities.
• Opportunity to grow with an expanding organization.