Customer Support Specialist (Day Shift) (Cloud)

Location: Poland. The role follows two consecutive 07:00–19:00 local-time day shifts followed by two days off.

Company

hirify.global provides cloud, edge, network, AI, content delivery, and security infrastructure through a global network of edge locations, cloud regions, and GPU capacity.

What you will do

• Provide first-line support to customers and internal users through chat, email, and occasional phone calls.
• Consult users on cloud, CDN, hosting, AI, and other hirify.global products and services.
• Diagnose technical issues and collect information about customer and user incidents.
• Escalate unresolved or complex incidents to higher levels of technical support.

Requirements

• At least 1 year of technical support experience.
• Good knowledge of networking fundamentals, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Experience with hardware and software diagnostics, including log analysis.
• English level B2 or higher required.
• Strong customer advocacy, communication, problem-solving, prioritization, and teamwork skills.
• Ability to explain complex concepts clearly and simply.

Nice to have

• Experience with cloud, CDN, or hosting services.
• Experience with Linux and APIs.

Culture & Benefits

• Remote, hybrid, or office work options may be available depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance, additional vacation days, and fully paid sick leave may be available depending on the country.
• Language classes and allowances for significant life events and birthdays.
• Modern office facilities with snacks, drinks, entertainment, and team sports activities.