Customer Support Engineer (AI Infrastructure)

Location: Remote in Poland

Salary: PLN 266,000–360,000 per year, plus equity and bonus opportunities

Company

hirify.global provides self-hosted, agent-ready workspaces that help enterprises run secure, governed human and AI-driven development workflows.

What you will do

• Reproduce and debug customer issues using test environments and diagnostic tools.
• Resolve technical support requests, including high-severity production incidents and network connectivity problems.
• Communicate diagnostic steps, product guidance, resolutions, and follow-ups clearly to enterprise customers.
• Collaborate with Product, Customer Success, and Enterprise Account Management teams on customer debugging calls.
• Identify product usage trends, bugs, and feature requests, and contribute to documentation and knowledge bases.
• Improve support processes and tools, mentor new team members, and participate in periodic on-call rotations.

Requirements

• 3+ years of customer support engineering or comparable customer-facing technical experience.
• 3+ years supporting enterprise-sized companies and 2+ years diagnosing production network connectivity and performance issues.
• Experience with Terraform, major cloud platforms, distributed systems, microservices, and containerization such as Kubernetes.
• Experience with scripting, GitHub, REST APIs, command-line tools, and reading complex code for troubleshooting.
• Strong problem-solving, analytical, written, and verbal communication skills.
• Ability to work in a fast-paced environment, learn new technologies, and maintain strong attention to detail.

Nice to have

• DevOps engineering, software engineering, or system administration experience.
• Software-defined networking experience, such as Tailscale.
• Experience supporting engineering teams and their tooling.
• Experience working in a startup environment.

Culture & Benefits

• Remote work from Poland in a collaborative, open-communication environment.
• Opportunities to contribute directly to the development of the Customer Support function.
• Equity and bonus opportunities in addition to base compensation.
• Support for continuous learning, process improvement, and creative problem-solving.

Hiring process

• The process is expected to take two to four weeks when schedules allow.
• Interviews include individual contributors, managers, and senior leaders.
• AI tools are not permitted during conversational interviews but may be used for take-home assessments with transparent disclosure.