Plus
Включить Plus
Назад
Company hidden
обновлено 9 дней назад

End User Technology Agent (Microsoft)

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Luxembourg
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
End User Technology Agent (Microsoft): Providing onsite IT support for office infrastructure, end-user devices, business applications, telephony, networking, and meeting-room systems with an accent on Windows, Intune, Active Directory, and Office 365. Focus on resolving L2/L3 end-user issues, deploying and maintaining equipment, supporting office moves, and coordinating infrastructure troubleshooting with remote IT teams.

Location: Munsbach, Luxembourg; onsite

Company

Provides banking, depositary, custody, and technology-enabled services for asset managers, family offices, institutional investors, and corporates.

What you will do

  • Provide onsite IT support for office users across desktop, telephony, networking, and business applications.
  • Maintain office IT infrastructure, end-user devices, printers, meeting-room systems, phones, and Microsoft Teams Voice.
  • Build, deploy, configure, repair, and recover laptops, desktops, and other IT equipment for starters and leavers.
  • Provide L2/L3 support to the Service Desk and hands-and-eyes assistance to remote infrastructure teams.
  • Support office moves, network cabling and patching, asset inventory, vendors, and local office management.
  • Communicate progress to users, escalate major incidents and risks, and research and implement systems that improve efficiency.

Requirements

  • University degree, BAC+2/3 in IT, or equivalent relevant experience.
  • At least 4–6 years of related experience, with 5+ years in computer support or IT operations.
  • Strong knowledge of Intune, Active Directory, Office 365, Windows 10/11, and Windows 365.
  • Good written and verbal English communication skills are required.
  • Knowledge of DNS and DHCP, with experience documenting and improving SOPs and process documents.
  • Strong customer focus, problem-solving, interpersonal, independent working, and time-management skills.

Nice to have

  • Experience supporting physical networking, including cabling and patching.

Culture & Benefits

  • Inclusive and collaborative working environment.
  • Education support, in-house training, and talent-development opportunities.
  • Location-tailored benefits designed to respect local cultures and ways of working.
  • Opportunity to work within a global IT network.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →