German-Speaking Customer Support Associate with CAD 3D

Location: Poznan, Wielkopolskie, Poland. Standard EMEA working hours are 08:00–17:00 CET.

Company

hirify.global develops sector-specific software that helps manufacturers manage product design, engineering, selection, configuration, visualization, and revenue operations.

What you will do

• Provide first-level support for incoming queries and issues related to proprietary software solutions.
• Identify, evaluate, prioritize, and resolve end-user technical and functional issues.
• Respond to customer requests and escalate issues when required.
• Deliver professional customer service to clients and teammates.
• Author and improve knowledge-base articles, FAQs, and functional documentation.

Requirements

• Expertise in 3D CAD systems such as Inventor, SolidWorks, TENADO CAD, or AutoCAD 3D.
• Excellent written and spoken German required.
• English required.
• Customer service experience and strong problem-solving ability.
• Ability to explain technically complex topics through training and workshops.
• Experience operating, installing, and troubleshooting Windows software.

Nice to have

• Technical training or experience in drafting, wood or metalworking, mechanical engineering, or architecture.
• Working knowledge of Salesforce.
• Understanding of networking topologies and protocols.

Culture & Benefits

• Full-time early-career position within Global Customer Support.
• Career advancement based on performance, knowledge, ability, and alignment with company values.
• Standard EMEA working hours of 08:00–17:00 CET.
• Customer information is handled confidentially according to EEO guidelines.

Hiring process

• Complete a 30-minute online behavioral and aptitude assessment.
• The assessment is sent by email to qualified applicants.