German Speaking Customer Support Associate with CAD 3D

TL;DR

German Speaking Customer Support Associate with CAD 3D: Provide first-level support for proprietary software solutions powering sales of complex manufactured products, with an accent on troubleshooting 3D CAD systems and technical issues. Focus on resolving end-user queries, escalating complex problems, and contributing to knowledgebase articles and documentation.

Location: Poznan, Wielkopolskie, Poland (onsite, 08:00-17:00 CET)

Company

Global leader in sector-specific software solutions for manufacturers, enabling product selection, CPQ, PIM, visualization, and data analytics for complex products like commercial ovens, pumps, valves, and grain elevators. Headquartered in Jacksonville, FL, serving over 8,000 customers worldwide.

What you will do

• Deliver excellent customer service aligned with company values to hirify.global customers and teammates.
• Handle incoming queries and issues related to proprietary software solutions.
• Identify, evaluate, prioritize, and resolve first-level end-user issues, escalating as needed.
• Adhere to customer service and documentation standards.
• Author, edit, and improve knowledgebase articles, FAQs, and functional documentation.

Requirements

• Expertise in 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)
• Excellent written and spoken German and English
• Experience in customer service
• Strong problem-solving skills
• Ability to communicate complex technical topics clearly
• Familiarity with Windows software operation, installation, and troubleshooting

Nice to have

• Technical background (e.g., technical draftsman, wood/metalworking, mechanical engineering, architecture)
• Working knowledge of Salesforce
• Understanding of networking topologies and protocols

Culture & Benefits

• Advancement based on performance, knowledge, ability, and alignment with core values
• Part of Global Customer Support team with various roles and responsibilities
• Standard working hours 08:00-17:00 CET for EMEA region

Hiring process

• Complete behavioral and aptitude test via email if qualified
• 30-minute online pre-employment assessment