Senior Workforce Management Analyst (Fintech)

Location: Remote in the UK, or based in London or Cardiff

Salary: £40,400–£51,050 per year plus benefits

Company

hirify.global is a UK fintech company offering personal and business banking, savings, investments, pensions, credit cards, and customer-focused financial services.

What you will do

• Prepare executive-level reports and presentations covering workforce management performance, trends, and resource requirements.
• Analyse large datasets with Google Sheets and Looker to identify trends and communicate actionable insights.
• Create and review shift offerings, assess supply and demand impacts, and improve flexible-working outcomes.
• Collaborate with Forecasting, People, Operations, Hiring, Learning and Development, and WFM Data teams to improve schedules and staffing accuracy.
• Investigate scheduling issues, reduce manual amendments, and increase schedule automation across operational domains.
• Manage mappings, service goals, and Verint backend configuration and setup.

Requirements

• Demonstrable workforce management experience, ideally in a fast-paced, high-growth technology, customer support, or operations environment.
• Experience with WFM software and tools; Verint experience is preferred.
• Advanced Google Sheets skills, including formulas, pivot tables, and data analysis.
• Experience presenting complex data to executive leadership and influencing decisions through strategic communication.
• Strong analytical skills, including trend identification, data synthesis, and translating insights into actionable strategies.
• Ability to work remotely from the UK or from the London/Cardiff locations.

Nice to have

• Familiarity with Looker or basic knowledge of BigQuery.
• Experience with scenario planning, resource modelling, or strategic capacity planning.

Culture & Benefits

• 15-month fixed-term contract with flexible working hours.
• Work-from-home setup support, including a company MacBook and additional support for fully remote employees.
• £1,000 annual learning budget for books, training courses, and conferences.
• Flexible approach to working hours and work-life balance.

Hiring process

• Application questions followed by a recruiter call.
• Take-home task.
• Final-stage presentation and interview; the process is expected to take approximately 3–4 weeks.