Support Engineering Manager (CMS)

Location: Remote in Japan; travel required 75% of the time

Company

hirify.global supports customers with hardware, software, network products, and related systems.

What you will do

• Manage employees in the Field Service Engineer and Service Tech families.
• Oversee implementation, installation, repair, calibration, and support for customer hardware, software, networks, and systems.
• Create services and effective delivery processes that address customer needs.
• Build partnerships with other support organizations to improve customer satisfaction and profitable revenue growth.
• Travel to customer sites for service and support activities.

Requirements

• Bachelor’s or Master’s degree, or equivalent directly relevant experience.
• Typically 1–2 years of formal or informal leadership experience with people, projects, or programs.
• Must consent to and meet customer/vendor credentialing requirements for access to customer sites.
• Requirements may include identification, work-related certifications, and customer health and safety requirements.

Culture & Benefits

• Full-time weekly schedule with the option to work remotely.
• Day shift.
• Permanent position with no stated end date.
• Pay and benefits depend on the work location, role level, skills, experience, and education or training.