CRM Manager, Operations (Gaming)

Location: Plovdiv, Bulgaria

Company

hirify.global is a publicly traded technology company operating in regulated gaming and headquartered in Boston.

What you will do

• Lead and develop the CRM operations team, manage daily priorities, balance workloads, and maintain delivery quality.
• Execute customer communication campaigns that support engagement, retention, loyalty, and revenue goals.
• Oversee campaign setup, quality assurance, scheduling, and compliance with legal and regulatory requirements.
• Coordinate messaging, workflows, stakeholders, and the communications calendar across cross-functional teams.
• Improve CRM operations by streamlining processes and building scalable ways of working.
• Use AI-powered tools to improve workflows and support campaign planning.

Requirements

• Bachelor’s degree in Marketing, Business, Analytics, or a related field.
• At least 5 years of experience in CRM, marketing, project management, operations, or a related area.
• Experience leading, coaching, and developing high-performing teams.
• Strong organization, attention to detail, communication, stakeholder management, and problem-solving skills.
• Data-driven and strategic mindset with an interest in sports, gaming, or technology.
• A gaming license issued by the appropriate state agency may be required as a condition of employment.

Nice to have

• Experience in technology, e-commerce, or regulated gaming.

Culture & Benefits

• Work in a fast-paced environment with changing priorities.
• Continuous improvement and operational excellence are emphasized.
• Innovation and the practical use of emerging AI technology are encouraged.
• Guidance is provided through the gaming-license process when relevant to the role.