Customer Onboarding Specialist (AI)

Location: Austin, TX, with a hybrid work approach combining in-office collaboration and remote work

Salary: $60,000–$70,000 per year, plus eligibility for a 15% annual performance-based bonus

Company

hirify.global is a fast-growing fintech marketplace transforming fuel payments and fleet management for owner-operators and small trucking fleets.

What you will do

• Guide prospective fleets through the fuel card journey from application and ordering to the first completed transaction.
• Educate customers on using the fuel card and related platforms, answering questions and resolving concerns.
• Track prospect progress, customer data, and interactions in CRM tools such as HubSpot.
• Identify onboarding barriers, resolve issues, and escalate complex cases to internal teams.
• Proactively drive initial usage, activation, retention, and long-term customer value.
• Collaborate cross-functionally to improve the product-led growth motion, scalable practices, and AI initiatives.

Requirements

• Experience in a customer-facing role such as onboarding, customer success, sales, or support.
• Strong communication and interpersonal skills with the ability to build trust quickly.
• Ability to manage multiple customers and tasks in a high-volume, fast-paced environment.
• Experience with CRM tools such as HubSpot and willingness to learn new systems.
• Proactive problem-solving approach and a customer-centric mindset.
• Ability to work in the Austin office as part of a hybrid arrangement.

Nice to have

• Startup experience.

Culture & Benefits

• Competitive base pay, equity, and a performance-based annual bonus.
• Multiple health benefit options, paid time off, and 401(k) matching.
• Commuter benefits, lunches, and snacks.
• Collaborative, high-growth environment with opportunities for career development.
• Annual company offsite event.