Anti-Fraud Operations Manager (TikTok Shop)

Location: Seattle, United States; fully in-person schedule up to 5 days a week

Base salary: $139,650–$256,500 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates data privacy, cybersecurity, trust and safety, and U.S. user data protection programs for TikTok’s apps and content ecosystem.

What you will do

• Lead, mentor, and develop a team of anti-fraud operational analysts while managing workflows, project delivery, and performance metrics.
• Manage BPO partners and vendor teams, including performance benchmarks, quality standards, fraud reviews, and appeal handling.
• Oversee deep-dive fraud investigations, escalations, forensic analysis, and identification of emerging threat vectors and bad-actor patterns.
• Lead the adoption of AI, LLM, and automated workflow tools for case handling, auditing, insights, and threat detection.
• Partner with cross-functional teams to build platform guardrails and align operational risk priorities.

Requirements

• 5+ years of experience in anti-fraud, trust and safety, risk operations, or risk analytics within technology or e-commerce, including 4+ years of people management.
• Hands-on SQL experience for data analysis and metric validation; familiarity with Python, R, or automated workflow tools.
• Experience with deep-dive fraud investigations, operational enforcement workflows, stakeholder alignment, and project management across time zones and cultures.
• Bachelor’s degree in mathematics, statistics, computer science, engineering, business analytics, or a related quantitative or technical field.
• Strong storytelling, communication, judgment, and ability to navigate ambiguous risk scenarios.
• On-site presence in Seattle with a fully in-person schedule of up to five days per week.

Nice to have

• Familiarity with U.S. data security frameworks, compliance standards, and highly regulated environments.
• Experience using AI, LLMs, or automated workflows to optimize manual review, case auditing, or operational efficiency.
• Experience managing fraud or operational risk in a multi-sided e-commerce marketplace.

Culture & Benefits

• Medical, dental, and vision insurance from day one, plus a 401(k) plan with company match.
• Paid parental leave, short- and long-term disability coverage, life insurance, and wellbeing benefits.
• Ten paid holidays, ten paid sick days, and 17 days of paid personal time, with accrual increasing by tenure.
• In-person collaboration focused on speed, alignment, team development, and integrated execution.
• Inclusive workplace with reasonable accommodations available during the recruitment process.