Manager, Fraud Operations (Fintech)

Location: Remote US; most roles can be done from almost anywhere within the country of employment, with occasional in-person work potentially required and in-person onboarding for new hires.

Base pay: $130,000–$180,000 per year in CA, WA, NY, NJ, and CT; $115,000–$165,000 per year in all other U.S. states.

Company

Affirm provides predictable buy-now-pay-later payment solutions with no hidden fees and operates a fintech Operations organization focused on customer experience, product capabilities, efficiency, and risk reduction.

What you will do

• Lead, coach, and develop people leaders and Individual Contributors across multiple specialized fraud operations teams and pods.
• Drive performance through productivity, quality, customer outcome, and service-level metrics while building a high-performing, psychologically safe, inclusive environment.
• Define and execute an operational strategy and roadmap covering function improvement, efficiency, quality, compliance, and investigator workflow simplification.
• Own service levels, productivity, queue health, and data-driven burn-down plans for assigned areas.
• Translate business goals into team objectives, align cross-functional stakeholders, and resolve complex merchant, user, and internal issues.
• Identify systemic process risks, establish incident-resolution frameworks, and resolve risk events caused by process breakdowns.

Requirements

• 6+ years of direct experience in disputes and fraud risk prevention and detection within the fintech or technology industry.
• 5+ years of experience in fraud management or related people-management roles, including leading managers or senior Individual Contributors.
• Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
• Strong strategic planning, risk management, and prioritization skills, balancing short-term delivery with long-term capability building.
• Exceptional executive communication and influence skills for aligning diverse stakeholders.
• Experience leading teams through major change and working effectively with ambiguity.
• Ability to remain composed and act as a role model when facing barriers or unexpected results.
• Experience with AI project-driven initiatives, such as AI-enabled tools, agent assist, or automation for operational efficiency or knowledge management.
• Experience with Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies for scalable efficiency.

Nice to have

• Working knowledge of scripting and querying languages such as Python or SQL.

Culture & Benefits

• Remote-first work environment with flexibility built in.
• Health coverage with 100% of premiums covered for employees and dependents.
• Monthly stipends for technology, health, and wellness spending.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan with discounted Affirm stock.
• Inclusive interview process with accommodations available for candidates with disabilities.

Hiring process

• Inclusive interview process with accommodations available upon request.