Manager, Fraud Operations

Location: Remote within the United States

Base pay: $130,000–$180,000 per year in California, Washington, New York, New Jersey, and Connecticut; $115,000–$165,000 per year in all other U.S. states.

Company

Affirm provides consumer financing that enables buy-now-pay-later purchases without hidden fees or compounding interest.

What you will do

• Lead, coach, and develop people leaders and individual contributors across specialized fraud operations teams and pods.
• Manage productivity, quality, customer outcomes, service levels, and career development.
• Define and execute an operational strategy and roadmap for disputes, compliance, fraud operations, and risk-related work.
• Identify workflow improvements, drive large-scale operational change, and maintain healthy queue performance through data-driven plans.
• Align team objectives with broader business goals and resolve complex merchant, user, and internal stakeholder escalations.
• Research and resolve risk events caused by process breakdowns while partnering cross-functionally.

Requirements

• 6+ years of direct experience in disputes or fraud risk prevention and detection within the FinTech or technology industry.
• 5+ years of experience in fraud management or related people management, including leadership of managers or senior individual contributors.
• Experience setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
• Strong strategic planning, risk management, prioritization, executive communication, and stakeholder influence skills.
• Experience leading teams through major change and working effectively in ambiguous environments.
• Experience with AI-driven initiatives, Lean Six Sigma, continuous improvement, or data-driven efficiency methodologies.

Nice to have

• Working knowledge of scripting and querying languages such as Python and SQL.

Culture & Benefits

• Remote-first work model for roles within the country of employment.
• 100% subsidized medical coverage, including dependents, with dental and vision benefits.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.
• Inclusive interview process with reasonable accommodations available.