Head of Fraud Operations

Location: Santa Ana, California, United States; candidates must be authorized to work in the United States.

Salary: $139,641–$200,711 per year, with potential bonuses, commissions, or other compensation.

Company

hirify.global provides technology and value-added services for grading, authenticating, vaulting, and selling collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Run real-time fraud decisioning, manual-review queues, and case management across the marketplace, Power Packs, and lending business.
• Monitor fraud rules and ML-model performance, implement threshold changes, and partner with Data Science and Risk Strategy on tuning and retraining.
• Lead investigations into payment fraud, account takeover, seller and listing fraud, counterfeit and authenticity abuse, collusion, promotion abuse, and laundering of value through collectibles.
• Manage account-security operations, including detection, containment, recovery, and customer remediation.
• Run KYC/CIP reviews, transaction-monitoring alert disposition, sanctions screening, and suspicious-activity reporting support.
• Manage fraud, identity, and device-intelligence tools and vendors while defining metrics, SLAs, and continuous-improvement targets.

Requirements

• 7+ years of experience in fraud operations or fraud investigations, including leadership of analysts or teams.
• Hands-on experience with rules engines, ML-based decisioning, case management, and large-scale manual review.
• Strong knowledge of payment and marketplace fraud typologies, especially account takeover, payment fraud, and seller fraud.
• Working knowledge of AML/KYC operations and the SAR process.
• Data fluency, including SQL and dashboards, with the ability to translate fraud trends into rule and threshold changes.
• Authorization to work in the United States is required; hirify.global uses E-Verify.

Nice to have

• Experience with high-volume, high-AOV consumer marketplaces, fintech, or lending fraud.
• CFE or CAMS certification.
• Experience establishing or materially scaling a fraud-operations function.
• Experience with collectibles/authenticity fraud or chance-based products.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Flexible time off for salaried employees and ten company-paid holidays.
• Employee discounts, flexible schedules where available, and team events.