Manager, Business Service Delivery

Location: Remote USA; applicants must be located in one of these states: Alabama, Arkansas, Arizona, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, or Utah.

Company

Provides connectivity services through hirify.global, Sparklight, and related brands, with a focus on keeping customers and associates connected.

What you will do

• Manage a consolidated Business Service Delivery team responsible for end-to-end activation and order fulfillment.
• Oversee order entry, customer communications, installation scheduling, quality assurance, and pre-installation customer care.
• Provide direction for project management and order fulfillment activities, including construction-related projects.
• Establish policies, procedures, and practices and monitor adherence, order progress, and committed timelines.
• Conduct post-activation reviews and collaborate with product, technical, operations, marketing, and support teams.
• Drive improvements to associate and customer experiences and increase order velocity.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 7 years of relevant experience.
• Experience overseeing service delivery, order fulfillment, project management, or related operations.
• Must be based in one of the listed U.S. states for the remote role.
• Ability to support customer-focused, proactive, helpful, and personalized service practices.

Culture & Benefits

• Medical, dental, and vision plans available from the start of employment.
• Life insurance and paid vacation, holidays, personal, and sick days.
• 401(k) with a 100% company match up to 5% of eligible compensation, starting on day one.
• Tuition reimbursement of up to $5,250 in the first year and up to $75 per month toward cable and internet services.
• Collaborative work environment, recognition programs, advancement opportunities, and community support initiatives.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.