Manager, Advanced Commercial Services (Telecommunications)

Location: Phoenix, Arizona; remote work is available only in AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, or UT.

Company

hirify.global and its family of brands provide connectivity and telecommunications services to customers and communities.

What you will do

• Lead, develop, and mentor the Commercial Provisioning team and related operational staff.
• Oversee end-to-end provisioning, activation, and implementation of advanced commercial services.
• Manage delivery of unified communications, managed services, cloud, voice, data, networking, security, and emerging technology solutions.
• Establish service delivery standards, workflows, controls, documentation, KPIs, dashboards, and reporting frameworks.
• Monitor order flow, activation intervals, onboarding success, escalations, service quality, and operational performance.
• Collaborate with Sales, Product, Engineering, Operations, Project Management, Customer Success, and Technical Support to improve delivery readiness and customer experience.

Requirements

• Bachelor’s degree in Business Administration, Telecommunications, Information Technology, Engineering, or a related field preferred; equivalent experience may be considered.
• Five or more years of experience in telecommunications, managed services, service delivery, provisioning, customer implementation, network operations, or related operational leadership.
• Two or more years of experience managing, coaching, or supervising technical, provisioning, or service delivery teams.
• Experience leading or supporting commercial implementation and provisioning organizations.
• Strong knowledge of unified communications, VoIP, UCaaS, managed services, networking, cloud technologies, security services, and enterprise customer environments.
• Strong analytical, financial, project management, communication, leadership, and stakeholder management skills.

Nice to have

• Experience with UCaaS and CCaaS platforms, SD-WAN, managed network and security services, cloud connectivity, enterprise voice, and collaboration technologies.
• Experience in a telecommunications service provider, cable operator, managed service provider, or enterprise technology services organization.
• PMP, ITIL, Cisco, Microsoft, CompTIA Network+, SCTE, or NCTI certification.

Culture & Benefits

• Inclusive and collaborative work environment focused on customer service, innovation, operational excellence, and continuous improvement.
• Medical, dental, and vision plans available from the start of employment.
• Life insurance, paid vacation, holidays, personal and sick days, and a 401(k) with a company match of up to 5%.
• Tuition reimbursement of up to $5,250 in the first year.
• Associate recognition programs, advancement opportunities, free hirify.global services in serviceable areas, and a monthly stipend of up to $75.

Hiring process

• Employment offers are contingent on successful background, drug screening, and reference checks.