Manager, Client Success - Strategic (SaaS)

Location: United States - Remote

Salary: $100,000–$168,000 per year, plus a discretionary bonus of 12% of annual base salary.

Company

hirify.global operates a commerce network and SaaS platform that helps brands, suppliers, and retailers optimize e-commerce operations across hundreds of channels.

What you will do

• Lead, coach, and develop Client Success Managers supporting strategic and high-value accounts.
• Guide teams in driving product adoption, value realization, retention, renewals, and account growth.
• Support complex stakeholder relationships, manage client escalations, and coordinate resources to resolve issues.
• Partner with Sales, Product, Services, Legal, Finance, and other teams on client priorities and expansion opportunities.
• Monitor portfolio data to identify client risks, opportunities, and appropriate actions.
• Reinforce consistent processes and responsible use of AI and automation to improve productivity and client outcomes.

Requirements

• 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment.
• 1+ years of experience leading and coaching client-facing teams.
• Experience supporting clients with at least $250K in annual recurring revenue and complex stakeholder groups.
• Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.
• Strong communication, coaching, organizational, data analysis, and cross-functional collaboration skills.
• Experience using AI and technology to improve productivity, insights, or client outcomes.

Nice to have

• 8+ years of experience in Client Success, account management, renewals, or related client-facing roles.
• Prior people management experience in Client Success or a related function.
• Experience in enterprise SaaS, e-commerce, marketplace, or retail technology.
• Familiarity with Salesforce, Claude, Gainsight, and AI-enabled client or productivity tools.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

Culture & Benefits

• Remote-first working conditions with a $65 monthly internet stipend.
• Medical, dental, and vision coverage with HSA contributions starting on Day 1.
• 6% 401(k) match, paid time off, holidays, sick days, and wellness days.
• Primary and secondary caregiver leave, insurance programs, and employee assistance resources.
• Tuition assistance, career development opportunities, team-building activities, and charitable contribution matching.
• Up to 10% travel required.