Manager, Digital Customer Success (DevOps)

Location: Remote - US

Salary: $103,600–$167,530 per year, depending on US geographic pay zone and location.

Company

hirify.global provides a software delivery platform that helps engineering teams release, target, experiment with, and safely roll back application features.

What you will do

• Recruit, lead, coach, and develop a high-performing team of Digital Customer Success Managers.
• Build and operationalize scalable customer success programs and playbooks for the Digital customer segment.
• Use onboarding, product adoption, risk, and expansion signals to reduce churn and drive customer growth.
• Manage performance metrics including net dollar retention and expansion, and run forecast and pipeline reviews.
• Advocate for strategic and high-impact customers, oversee escalations, and bring customer insights into internal decisions.
• Partner with go-to-market teams and cross-functional stakeholders to deliver customer outcomes.

Requirements

• At least 4 years of experience in a customer-facing role, including 2 years in a customer success, account management, or similar leadership or team lead position.
• Experience owning renewals and retention quotas, with strong discovery, qualification, and sales skills.
• Experience using data to make decisions about talent, team effectiveness, and customer programs.
• Background building scalable programs for broad customer cohorts using customer signals and targeted collateral.
• Comfort leveraging AI to scale proven processes while providing accurate and actionable customer insights.
• Experience with technical products, preferably in DevOps, and strong project management and stakeholder accountability skills.

Nice to have

• Training in Command of the Message, MEDDIC, or a similar sales methodology.

Culture & Benefits

• Remote work within the United States with geographic pay zones.
• Health, vision, and dental insurance.
• Mental health benefits and restricted stock units.
• Collaborative, respectful, open, humble, and inclusive working environment.
• High-trust culture with an emphasis on transparency and continuous development.

Hiring process

• Formal interview process required before an offer is made.