4 дня назад
Analyst (IT End User Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Analyst (IT End User Services) (Desktop Support/Microsoft 365): Providing hands-on and remote technical support for enterprise devices, collaboration tools, meeting rooms, and employee onboarding with an accent on troubleshooting, ITSM documentation, and reliable workplace technology. Focus on maintaining AV and video conferencing systems, preparing meeting rooms, supporting site events, and resolving complex user issues with regional and global IT teams.
Location: Woodlands, Singapore; onsite role at an electronics manufacturing site. Travel: None.
Company
operates an electronics manufacturing site in Singapore and provides technology products and services globally.
What you will do
- Provide hands-on and remote technical support for desktops, laptops, mobile devices, operating systems, software, networks, and peripherals.
- Manage incidents and service requests through IT service management platforms and maintain accurate support documentation.
- Support audio-visual systems, video conferencing platforms, meeting rooms, and collaboration spaces.
- Perform meeting room readiness checks, equipment audits, and preventive maintenance.
- Provide technical support for site events, town halls, employee engagement sessions, and business meetings.
- Collaborate with local, regional, and global IT teams to resolve issues and improve the employee technology experience.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- At least one year of relevant experience supporting enterprise desktops, laptops, mobile devices, operating systems, software applications, and network connectivity.
- Experience with Microsoft 365 technologies, including Teams, SharePoint, and OneDrive.
- Knowledge of audio-visual systems, video conferencing platforms, meeting room technologies, or collaboration spaces.
- Strong customer service, communication, analytical, problem-solving, prioritization, and collaboration skills.
- Commitment to IT security, compliance, and responsible technology practices.
Nice to have
- Exposure to AI-enabled tools, automation, or digital productivity solutions for IT support and user experience improvement.
Culture & Benefits
- Work with local, regional, and global IT teams in a collaborative environment.
- Onsite canteen and coffee shop offering breakfast, lunch, dinner, and snacks.
- Access to an in-house gym and dance studio.
- After-work badminton and table tennis competitions.
- Onsite celebrations and community volunteer opportunities.
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