Technical Support Lead (Fintech)

TL;DR

Technical Support Lead (Fintech): Leading technical support operations for the APAC and China regions to resolve complex integration and system issues with an accent on REST APIs, SQL troubleshooting, and incident management. Focus on coordinating cross-functional solutions for system failures and optimizing product reliability through tool development.

Location: Singapore

Company

A unified payments and financial platform empowering over 200,000 businesses worldwide with integrated global financial solutions.

What you will do

• Provide technical support for APAC and China customers, troubleshooting issues via payment logs, sample codes, and APIs.
• Collaborate with developers and internal teams to resolve post-integration issues and establish best practices.
• Identify product malfunctions and work with stakeholders to drive functional improvements.
• Manage the resolution process for system failure incidents and coordinate internal stakeholders.
• Develop tools, systems, and processes to improve overall productivity and product reliability.

Requirements

• 3+ years of experience managing Technical Support Engineers in the APAC and China regions.
• 5+ years of experience in customer-facing technical support.
• Bachelor's degree in Computer Science or a relevant major.
• Proficiency in REST, JSON, HTTP/HTTPS, and SQL, including knowledge of common HTTP errors.
• Excellent written and verbal communication skills in both English and Mandarin.
• Must be based in Singapore.

Nice to have

• Technical knowledge of Python and Go.
• Experience with monitoring tools such as ELK, Splunk, or Loki.
• Industry experience in e-commerce, payments, or fintech.

Culture & Benefits

• Founder-like energy environment focusing on real impact, accelerated learning, and ownership.
• Collaborative culture that values humility and "getting stuff done" end-to-end.
• Opportunity to work with a high-growth global team in a US$8 billion valued company.
• Encouragement to use AI tools to work smarter and solve problems faster.