6 дней назад
IT Support Specialist (Microsoft Intune)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (Microsoft Intune): Providing first-line technical support across Windows and macOS environments, managing employee onboarding and offboarding, and maintaining workplace technology with an accent on endpoint management, identity administration, and collaboration spaces. Focus on troubleshooting complex hardware and software issues, administering devices through Intune, and supporting conference rooms and internal company events.
Location: Hybrid work environment; specific hiring location not stated.
Company
develops cloud-based video products for organizations, supporting live, on-demand, and real-time video experiences.
What you will do
- Provide first-line technical support through phone, chat, email, and ticketing systems.
- Troubleshoot hardware, software, networking, Microsoft 365, and endpoint issues across Windows and macOS devices.
- Manage onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
- Administer company devices with Microsoft Intune, covering compliance, software deployment, and lifecycle management.
- Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
- Support conference rooms, AV systems, printers, collaboration platforms, internal events, asset inventory, and IT documentation.
Requirements
- Hands-on IT support experience in mixed Windows and macOS environments.
- Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
- Experience with Microsoft Intune or similar endpoint management and MDM platforms.
- Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
- Strong customer service skills and the ability to prioritize multiple requests in a fast-paced environment.
Nice to have
- Experience supporting conference room technologies, AV systems, and workplace collaboration platforms.
- Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms.
- Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.
Culture & Benefits
- Hybrid and flexible work environment.
- Extended private health insurance, including mental health coverage.
- Personal and professional development programs.
- Occasional cross-company long weekends.
- Collaborative, diverse, and fast-paced work environment with opportunities for growth.
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