Sales Operations Lead (AI)

Location: Remote in the United States; reliable coverage for AMER working hours is required.

Salary: $104,000–$141,000 for Tier 1, $94,000–$128,000 for Tier 2, or $91,000–$123,000 for Tier 3, plus equity and bonus opportunities.

Company

hirify.global provides secure, self-hosted, AI-ready development workspaces that combine developer productivity with platform governance for enterprises.

What you will do

• Lead Sales Operations support for the AMER Customer Success organization.
• Own and optimize Pylon and Salesforce workflows, configurations, automations, integrations, and data quality.
• Build dashboards and reporting for customer health, renewal risk, NRR, GRR, and CSM productivity.
• Design playbooks and SOPs for onboarding, QBRs, renewals, escalations, and other customer lifecycle stages.
• Improve handoffs between Sales, Customer Success, and Sales Engineering from closed-won through renewal and expansion.
• Analyze revenue and Customer Success data to identify risks and opportunities, supporting forecasting and capacity planning.

Requirements

• 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role.
• Hands-on experience administering and optimizing Pylon.
• Strong Salesforce experience, including workflows, reporting, data quality, and process improvements.
• Experience supporting Customer Success teams and understanding renewals, retention, expansion, customer health, NRR, and GRR.
• Strong analytical, organizational, communication, and problem-solving skills with the ability to work independently.
• Ability to provide reliable coverage for AMER working hours.

Nice to have

• Experience with Totango, Gainsight, Vitally, Clari, Gong, Nooks, Dealhub, DocuSign, ZoomInfo, or 6sense.
• Experience building customer health scoring models, renewal forecasts, capacity plans, or CSM portfolio designs.
• Experience managing integrations across CRM, Customer Success, support, and revenue tools.
• Experience developing enablement, SOPs, and documentation for distributed teams.
• Experience in high-growth SaaS or developer-focused companies.

Culture & Benefits

• Remote work within the United States.
• Equity and bonus opportunities are included with compensation.
• AI tools are used transparently in the recruitment process, while hiring decisions remain human-led.
• The interview process is designed to be transparent, consistent, and typically takes two to four weeks.

Hiring process

• Interview stages include conversations with individual contributors, managers, and senior leaders.
• AI assistance is not permitted during conversational interviews but may be used for take-home assessments if disclosed.