Technology Solution Center Analyst Lead

Location: Strongsville Technology Center, Strongsville, Ohio; in-office position

Base salary: $41,250.00–$68,750.00 per year

Company

hirify.global is a financial services company providing banking and technology operations support.

What you will do

• Provide technical support and problem resolution for enterprise products, applications, endpoint devices, hardware, software, and mobile devices.
• Manage endpoint lifecycles, including deployment, configuration, maintenance, troubleshooting, software distribution, hardware refreshes, inventory, and retirement.
• Resolve incidents and fulfill service requests according to knowledge documentation, service-level expectations, and best practices.
• Analyze Technology Solution Center performance through data and trend analysis, graphing, presentations, and recommendations.
• Develop functional requirements for IT systems and recommend operational improvements.
• Support knowledge management, training, new product support, asset management initiatives, and collaboration with business partners, vendors, and technology teams.

Requirements

• Typically requires an associate degree or equivalent and 4+ years of related business or functional experience; a comparable combination of education, certifications, and experience may be considered.
• Experience supporting enterprise desktops, laptops, mobile devices, and peripheral equipment.
• Experience with IT asset management, inventory control, hardware lifecycle management, and software license tracking.
• Strong analytical, organizational, communication, customer service, and technical troubleshooting skills.
• Experience in a Service Desk, Technology Solution Center, or IT Operations environment.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.

Culture & Benefits

• In-office work environment with an inclusive and supportive workplace culture.
• Eligible full-time employees may receive medical, prescription, dental, vision, life, and disability coverage.
• Benefits may include a 401(k) match, pension, stock purchase plans, dependent care support, and educational assistance.
• Paid time off may include holidays, occasional absence days, vacation, and parental leave.
• Wellness programs and financial incentives are available.