Engagement Manager (AI Legal Tech)

Location: New York City, United States; on-site at the Union Square office.

Salary: $114,000–$169,000 annually, plus equity and commission.

Company

Legora provides an AI-native workspace that helps legal professionals analyze documents, manage workflows, and improve the speed and precision of legal work.

What you will do

• Design the scaled adoption playbook covering tech-led onboarding, enablement, and change management.
• Execute automated customer touchpoints from initial rollout through firm-wide adoption.
• Lead strategic interactions with high-stakes accounts and deliver one-to-many enablement, training, and digital value reviews.
• Monitor portfolio adoption, utilization, customer health, risks, and growth opportunities through internal systems.
• Own renewal and expansion motions, forecasting, portfolio hygiene, and commercial outcomes.
• Coordinate Product, Legal Engineering, Engineering, Product Marketing, and Support while translating customer feedback into roadmap and enablement improvements.

Requirements

• Background in scaled customer success, renewal management, customer education, customer operations, or account management.
• Experience designing repeatable adoption playbooks and educational programs for large customer bases through digital channels.
• At least 3 years of relevant experience for Manager-level placement or 6+ years for Senior Manager-level placement.
• Demonstrated success driving adoption, retention, and expansion across a high-volume client portfolio.
• Experience owning GRR and NRR, running renewals and expansions, and using data and automation to achieve commercial targets.
• Technical fluency with customer success and CRM platforms, AI agents, LMS, data visualization tools, and metrics-driven portfolio management.

Nice to have

• Experience in high-growth B2B AI or Legal Tech environments.
• Experience working in fast-paced, early-stage environments and building new operating playbooks.

Culture & Benefits

• In-person work environment with an office in Union Square and company-provided lunch.
• Collaboration with teams and clients across Europe, APAC, and North America.
• Medical, dental, and vision coverage, including Aetna and Kaiser Permanente plans.
• HSA or Healthcare FSA, parental leave, dependent care FSA, and Maven Clinic access.
• 401(k) with company match, unlimited PTO, commuter benefits, life insurance, disability coverage, and additional voluntary benefits.