Customer Success Manager (Logistics)

Location: Remote in the United States or Canada

Company

hirify.global provides logistics and delivery platform solutions for merchants and enterprise partners.

What you will do

• Onboard and launch merchant and enterprise customers while serving as their primary point of contact.
• Build relationships with customer decision-makers and act as a trusted advisor.
• Monitor usage data and account health, identify churn risks, and lead regular check-ins and QBRs.
• Represent customer needs internally and help influence the product and engineering roadmap.
• Coordinate with supply, support, sales, product, and leadership to resolve issues and drive customer outcomes.
• Use AI tools to prepare account summaries and QBRs, analyze account health, automate reporting, and accelerate issue triage.

Requirements

• 3–5+ years of experience in customer success, account management, or another client-facing role managing complex or enterprise accounts.
• Experience in logistics, last-mile delivery, supply chain operations, delivery providers, freight companies, or carriers.
• Comfort working with APIs and technical integrations and communicating with customer and product engineering stakeholders.
• Experience onboarding customers and driving adoption, retention, and expansion.
• Experience owning and reporting on ARR, churn, and NPS metrics.
• Strong communication, cross-functional collaboration, problem-solving, and AI tool usage skills.

Nice to have

• Experience building customer success processes from scratch in a startup environment.

Culture & Benefits

• Fully remote work.
• Competitive salary, stock options, and performance-based bonuses.
• Medical, vision, and dental insurance.
• Inclusive equal opportunity workplace.