Senior Customer Success Manager (SaaS)

Location: US-Remote; the applicable compensation range depends on the candidate's primary work location within the United States.

Salary: $121,600–$202,800 base pay per year, with potential eligibility for bonuses, stock, and sales variable compensation.

Company

hirify.global provides customer experience and communications solutions that connect customers and teams globally.

What you will do

• Drive product adoption, customer retention, contract renewals, and recurring revenue across an enterprise book of business.
• Build strategic account plans and lead customer business reviews and cross-functional initiatives.
• Develop trusted, multi-threaded relationships with customer stakeholders, including C-level executives.
• Analyze customer health metrics and execute adoption, retention, and risk-mitigation programs.
• Identify organic upsell opportunities and represent the customer voice across internal teams.

Requirements

• 5+ years of direct, verifiable enterprise-level customer success experience.
• Proven success exceeding sales and customer satisfaction goals.
• Technical expertise, sales acumen, analytical ability, and strong customer-centric problem-solving skills.
• Experience influencing internal and customer resources and working with C-level executives.
• SaaS experience is required, along with strong written, verbal, and presentation skills.
• Experience using AI-enabled tools to improve efficiency, problem-solving, and collaboration.

Nice to have

• Experience in video, contact center, or web collaboration products.
• BS degree or equivalent education and relevant experience.

Culture & Benefits

• Remote work within the United States.
• Opportunities for merit increases, bonuses, stock, and sales variable compensation depending on role eligibility.
• Equal employment opportunities and reasonable accommodation for individuals with disabilities.