Chief of Staff to CCO (SaaS)

Location: United States of America; remote

Salary: $212,800–$319,200 USD per year

Company

hirify.global develops technology and collaborative tools for creators in film, television, news, sports, music, and live entertainment.

What you will do

• Act as a strategic advisor and operational partner to the Chief Customer Officer, supporting decision-making and execution of customer and post-sales strategies.
• Manage annual business planning with the customer leadership team and lead cross-functional transformation initiatives.
• Define and drive customer operations priorities, scaling initiatives, and organizational improvements.
• Develop performance dashboards, coordinate metrics reporting, analyze trends, and recommend actions to improve business impact.
• Lead customer leadership meetings, all-hands sessions, QBRs, staff meetings, strategy sessions, and quarterly operating reviews.
• Partner with Finance and customer leadership on operating budget planning.

Requirements

• Bachelor’s degree in business administration or a related field.
• 10+ years of experience in customer operations, business operations, or post-sales roles.
• 5+ years of project or program management experience.
• Senior-level leadership experience in customer and business operations or in a chief of staff capacity within a SaaS or technology company.
• Experience managing complex cross-functional projects, leading teams, and driving organizational change.
• Strong judgment, analytical and critical-thinking skills, discretion with confidential matters, and excellent executive communication abilities.

Culture & Benefits

• Inclusive environment committed to diversity and equal opportunity.
• Work supports creators producing films, television programs, news, sports, music, and live events.
• Compensation decisions consider location, experience, skills, education, and business needs.