Client Growth & Success, Operations Associate (Health Plans)

Location: Remote, USA. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Salary: $95,000–$105,000 annually

Company

hirify.global is a digital health company using AI Digital Twin technology, clinical care, and health data from devices and logs to improve metabolic health and help prevent or manage conditions such as type 2 diabetes and obesity.

What you will do

• Support the operational management of a strategic health plan partnership covering multiple lines of business and employer groups.
• Maintain employer and program data, recurring calendars, trackers, documentation, notifications, and partnership requirements.
• Coordinate recurring, ad hoc, and cross-functional reporting with Analytics and Reporting teams.
• Manage employer renewals, program selections, effective dates, lifecycle changes, and related actions across internal systems.
• Drive ownership, timelines, and completion of cross-functional action items while escalating risks and delays.
• Document workflows and identify opportunities to standardize and automate recurring operational processes.

Requirements

• 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related field.
• Strong organizational and analytical skills, with the ability to manage recurring processes, detailed information, spreadsheets, reports, CRM records, and multiple data sources.
• Exceptional attention to detail, accuracy, communication, prioritization, and follow-through.
• Ability to coordinate effectively across teams and stakeholders without direct authority and work independently in a fast-paced environment.
• Experience in healthcare, digital health, health plans, or employee benefits is preferred.
• Experience with Salesforce, JIRA, or Zendesk is preferred.

Culture & Benefits

• Remote role with a flexible work environment and a global team.
• Competitive compensation with equity participation opportunities.
• Unlimited vacation with manager approval.
• Paid parental leave: 16 weeks for delivering parents and 8 weeks for non-delivering parents.
• Employer-sponsored healthcare, dental, and vision coverage, with family coverage options plus HSA and FSA plans.
• 401(k) retirement savings plan.