Technical Support Specialist - Tier 1 (Healthcare IT)

Location: Fully remote within the United States; day and night shifts available, with some weekend and holiday coverage. Training requires a Monday–Friday daytime EST schedule and 100% attendance during the first 60 days.

Salary: $19.00 USD per hour to start, plus shift differential for nights and weekends.

Company

hirify.global provides cloud-based healthcare communication and physician scheduling solutions for medical practices, hospitals, and health systems.

What you will do

• Handle client communications through phone, chat, and the online customer portal.
• Support end users, administer accounts, and provide training on phone, mobile, and web applications.
• Troubleshoot message delivery, content, configuration, connectivity, and application issues from diagnosis through resolution.
• Create and revise user accounts according to established standards.
• Configure custom application builds to support end-user workflows.
• Collaborate with customer success, integration, technical, and hospital IT teams on escalated issues.

Requirements

• Must be located in the United States and work remotely from a dedicated, distraction-free home workspace.
• Reliable high-speed internet with a hardwired or verified stable connection.
• Experience troubleshooting complex issues methodically and explaining the resolution process.
• Experience supporting customers through phone, chat, and ticketing systems and managing escalations.
• Excellent written and verbal communication, strong customer empathy, and comfort working with competing priorities.
• Willingness to work evenings, overnights, weekends, and occasional holidays.

Culture & Benefits

• Remote-first, distributed work environment with cameras on for internal and external meetings.
• Health, dental, vision, life, and disability insurance available from day one.
• 401(k) plan with company match and immediate vesting.
• 17 company holidays, two floating holidays, and paid time off.
• Internal advancement opportunities and a collaborative, mission-driven environment.

Hiring process

• New hires complete group onboarding and daytime EST training before moving to a permanent shift.
• The selection process includes discussing a real troubleshooting example and the candidate’s approach to resolving it.