Technical Support Engineer (AWS/Azure)

Location: Remote, based in Latin America

Company

hirify.global provides nearshore staff augmentation and technology solutions for U.S. companies, with a distributed network of technology professionals across Latin America.

What you will do

• Provide technical support and troubleshooting for enterprise applications, systems, infrastructure, and cloud services.
• Investigate, diagnose, resolve, and escalate technical incidents and service requests through completion.
• Support AWS and/or Azure environments and monitor cloud-based services.
• Collaborate with internal technology teams and communicate solutions to technical and non-technical stakeholders.
• Document troubleshooting steps, solutions, and technical procedures.
• Identify recurring issues and contribute to improvements in support processes and system reliability.

Requirements

• Must be based in Latin America and work remotely.
• Professional senior-level experience in technical support, IT support, systems administration, cloud support, or a related technical role.
• Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
• Strong troubleshooting, problem-solving, communication, documentation, and organizational skills.
• Experience with ticketing, incident-management, or IT service-management processes.
• English proficiency sufficient to communicate effectively with global technical and business teams.

Nice to have

• Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies.

Culture & Benefits

• 100% remote work with location flexibility within Latin America.
• Competitive compensation paid in USD.
• Paid time off and a focus on well-being and work-life balance.
• Autonomy to manage working time based on results.
• Opportunities to work on projects for leading U.S. companies.
• Collaboration with a multicultural network of more than 600 professionals across 25+ countries.