Customer Success Manager (Automotive)

Location: Remote USA. Candidates must be legally authorized to work in the country where employment is offered. Employment sponsorship is not provided.

Salary: $56,500–$74,500 USD per year

Company

hirify.global provides proprietary automotive data, advanced analytics, industry expertise, and workflows that help customers make better decisions.

What you will do

• Manage a portfolio of automotive dealers and dealer groups as the primary customer contact and strategic advisor.
• Build success plans, monitor account health and product usage, and drive adoption and measurable customer outcomes.
• Develop renewal, retention, upsell, and cross-sell plans in partnership with Sales.
• Conduct Quarterly and Executive Business Reviews for applicable customer tiers, covering usage, ROI, performance, and future opportunities.
• Represent customer feedback and collaborate with Customer Solutions, Product, Sales, Implementation, and Support teams to resolve issues and improve products.
• Maintain accurate CRM records, success plans, risk indicators, and customer playbooks.

Requirements

• At least three years of F&I or sales management experience in an automotive dealership, or five years of related automotive vendor experience in automotive finance.
• Strong relationship-building, communication, interpersonal, and follow-up skills, including confidence working with senior decision-makers.
• Analytical ability to interpret usage, adoption, NPS, and account health data.
• Demonstrated problem-solving skills and the ability to influence cross-functional teams in ambiguous situations.
• Strong customer focus and business acumen.
• Legal authorization to work in the United States; employment sponsorship is unavailable.

Nice to have

• Experience working with subscription-based data products and services.

Culture & Benefits

• Virtual-first work environment with flexible work arrangements.
• Learning and development opportunities.
• Data-driven, innovative, collaborative, and execution-focused culture.
• Work centered on customer outcomes, trust, accountability, and practical decision-making.