Enterprise Customer Success Manager (Automotive SaaS)

Location: Sydney, Australia; hybrid and field-based role

Company

Online vehicle marketplace focused on improving how people buy and sell vehicles globally.

What you will do

• Own and grow relationships across a portfolio of enterprise automotive dealer groups, supporting up to 150 dealers.
• Use customer data and insights to identify risks, opportunities, and areas for improvement.
• Drive SaaS product adoption, best practices, engagement, retention, and long-term customer success.
• Deliver reporting and actionable insights to senior dealer stakeholders.
• Identify subscription uplift and advertising opportunities.
• Partner with Enterprise Account Managers, Account Executives, and Onboarding teams on onboarding, renewals, and customer growth.

Requirements

• Proven experience in Customer Success, Account Management, or Client Services, ideally in SaaS or technology.
• Strong relationship-building and stakeholder management skills, with confidence engaging senior decision-makers and business owners.
• Commercial mindset with the ability to identify growth, retention, and upsell opportunities.
• Strong data and analytical skills, plus excellent communication, presentation, and influencing abilities.
• Highly organised, proactive, customer-focused, and comfortable managing a large portfolio in a hybrid, field-based role.
• Full-time Australian working rights and successful completion of a National Police Record check are required.

Nice to have

• Experience in automotive, digital advertising, SaaS, or technology.

Culture & Benefits

• Hybrid working that combines remote flexibility with in-person collaboration and field engagement.
• Flexible working arrangements, including part-time options that can be discussed during the process.
• 24 weeks of paid parental leave for primary caregivers.
• Four weeks of paid secondary caregivers leave and paid family and fertility planning leave.
• Inclusive workplace with support for accessibility adjustments and a focus on work-life balance.