Customer Success Manager (SaaS)

Location: Brisbane, Queensland, Australia; hybrid working combining remote work with in-person collaboration. Successful candidates must have full-time Australian working rights.

Company

hirify.global operates an online vehicle marketplace covering cars and Industry & Leisure categories such as bikes, boats, caravans, trucks, construction, and farm machinery.

What you will do

• Manage relationships across a high-volume portfolio of non-enterprise Industry & Leisure customers.
• Drive customer retention, product adoption, engagement, satisfaction, and long-term SaaS subscription value.
• Conduct customer reviews, monitor account health, present performance insights, and provide best-practice guidance.
• Identify at-risk customers and implement retention strategies to improve outcomes.
• Identify tier optimisation and portfolio growth opportunities.
• Collaborate with State Managers, Account Executives, Onboarding, and Advertising teams across the customer lifecycle.

Requirements

• 2+ years of experience in Customer Success, Account Management, Client Services, Sales Support, or Relationship Management.
• Experience managing a large customer portfolio while maintaining strong engagement and satisfaction.
• Strong relationship-building, communication, presentation, influencing, and commercial skills.
• Experience conducting customer reviews and translating customer performance data into actionable recommendations.
• Experience with CRM platforms such as Salesforce, Dynamics, or similar systems.
• Full-time Australian working rights and successful completion of a National Police Record check are required.

Culture & Benefits

• Hybrid and flexible working arrangements with support for work-life balance.
• Flexible policies and leave options, including 24 weeks of paid parental leave for primary caregivers.
• Paid secondary caregiver leave and paid family and fertility planning leave.
• Inclusive workplace recognised as an Australian Best Workplace, Family Friendly Workplace, and WORK180 endorsed employer.
• Support from an engaged, high-performing team and accessible leadership.
• Part-time options may be explored during the recruitment process.

Hiring process

• Successful candidates complete a National Police Record check.
• Workplace adjustments are available for candidates who require support during recruitment.