Customer Success Manager (AdTech)

Location: Auburndale, Massachusetts, USA; in-person work three days a week or more with flexibility to work from home or remotely at other times.

Salary: $64,000–$71,800 annually based on experience, plus up to a $4,000 annual bonus opportunity.

Company

Informa TechTarget provides data-driven digital services, advertising, content, intelligence, and demand-generation solutions for technology buyers and sellers.

What you will do

• Develop customer relationships that support retention, growth, loyalty, expansion, and renewal.
• Onboard and enable customers on integrated media, data, and product capabilities.
• Investigate customer workflows and technology stacks to identify opportunities and appropriate use cases.
• Define success metrics and advise customers on using data and products to achieve KPIs.
• Recommend integration strategies, drive product usage, and create presentations and communications highlighting success, optimization, and upsell opportunities.
• Collaborate with internal teams to resolve issues, provide strategic guidance, and present to end users, managers, and executives.

Requirements

• Bachelor’s degree.
• 2–4 years of customer-facing experience in customer success or support, preferably in software or sales and marketing environments.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead generation, demand generation, and content marketing.
• Strong communication, writing, presentation, sales, creative problem-solving, and multitasking skills.
• Ability to provide strategic, persistent guidance and maintain a long-term view of customer relationships.
• Ability to work in person three days a week or more in Auburndale, Massachusetts.

Culture & Benefits

• Collaborative community with in-person and online social events and colleague networks.
• Up to four paid volunteer days per year with charity match funding.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Open PTO, 10 national holidays, birthday leave, and the opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match, health, vision and dental insurance, parental leave, and an employee share purchase plan.
• Wellbeing support, recognition programs, and collaboration with international teams.