IT Support Specialist (Microsoft/Google)

Location: Hybrid position based at 100 Dundas Street 600, London, Ontario, Canada.

Salary: $45,000–$50,000 per year

Company

hirify.global is a video game studio and part of the EG7 global gaming cooperative.

What you will do

• Respond to IT support tickets and provide first-line technical assistance to end users.
• Diagnose and resolve hardware, software, network, and operating system issues.
• Record, track, escalate, and resolve technical problems through JIRA.
• Provision, configure, and deploy computers, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and security groups in Active Directory and Google Workspace.
• Prepare user documentation, train new hires, support software upgrades and patches, and collaborate on IT projects.

Requirements

• College diploma in computer science, IT, or a combination of education and related work experience.
• Strong knowledge of the Microsoft ecosystem and Google Workspace.
• Familiarity with VMware virtualization technology, including ESXi and vSphere.
• Exposure to AWS cloud technologies and basic networking and troubleshooting skills.
• Entry-level Linux/Unix knowledge, strong problem-solving ability, and excellent customer service skills.
• Ability to explain technical concepts clearly and balance multiple priorities.

Culture & Benefits

• Flexible hybrid schedule with a balance of in-office and remote workdays.
• Inclusive, collaborative studio culture with a strong focus on work-life balance and minimal overtime.
• Comprehensive benefits package, annual bonuses, paid time off, sick days, wedding leave, and parental leave.
• In-office kitchen, barista, entertainment facilities, gaming equipment, and regular team-building events.
• Paid game fund and opportunities to contribute to community outreach initiatives.