Technical Support Coordinator (Real Time Payments)

Location: Toronto, Canada; 100% onsite. Hybrid work is not available. The role requires 12-hour shifts in a 24x7 rotation, including days, holidays, weekends, and overnights.

Salary: CAD 58,000–65,000 per year, plus eligibility for a short-term incentive plan.

Company

hirify.global provides secure digital payments, identity verification, and fraud protection services across Canada's financial ecosystem.

What you will do

• Monitor application and infrastructure health and identify potential issues before escalation.
• Respond to incidents and outages, conduct impact assessments, and perform initial triage.
• Escalate events to Level 2 Support and collaborate with cross-functional teams on complex technical issues.
• Perform technical recovery procedures and document incidents, troubleshooting steps, and resolutions.
• Support Incident, Change, Release, and Problem management processes, including chronic and aging incident escalations.
• Maintain playbooks and knowledge articles while identifying automation opportunities for repetitive tasks.

Requirements

• Post-secondary degree or diploma in Computer Science, Computer Engineering, Information Security, or equivalent experience.
• 2–3 years of technology operations experience in a 24x7 environment.
• Experience with event management tools and network monitoring systems.
• Familiarity with ServiceNow, Jira, Splunk, PagerDuty, Dynatrace, and Microsoft Office tools.
• Must be eligible to work for hirify.global in Canada full time and hold or be eligible to obtain Government of Canada Secret Clearance.
• Must be willing to work 12-hour shifts in a 24x7 rotation and work 100% onsite.

Nice to have

• ITIL V4 Certification or higher.

Culture & Benefits

• Vacation and wellness days.
• Employer-paid benefits coverage.
• Employer-funded RRSP program.
• 24/7 confidential employee and family assistance program.
• Pregnancy and parental leave top-up.
• Charitable donation matching with United Way.