Bilingual Helpdesk Representative (Medical Devices)

Location: Mississauga, Ontario, Canada; periodic travel to the United States is required.

Salary: $65,000–$75,000 annually.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Answer customer complaints through the technical support helpdesk.
• Document complaints as Service Requests in the Oracle database according to standard operating procedures.
• Troubleshoot product failures with customers by phone using technical tools and manuals.
• Support customers with software upgrades and data communication.
• Follow up with customers to retrieve loaner equipment.
• Provide possible future 24/7 rotational on-call support for English- and French-speaking customers.

Requirements

• Bachelor’s degree in electrical, electronic, or biomedical engineering, or a biomedical technologist qualification from a college or university.
• Fluent written and oral English and French are required.
• 3–5 years of similar helpdesk experience.
• Strong communication, interpersonal, troubleshooting, and customer-service skills.
• High attention to detail, self-awareness, and self-management skills.
• Ability to work as a collaborative team member with a positive attitude.

Nice to have

• Intermediate English and French proficiency.

Culture & Benefits

• Work in a medical technology environment focused on improving patient outcomes.
• Participate in a company operating across more than 140 countries.
• Culture values innovation, self-motivation, and entrepreneurial spirit.
• Comprehensive benefits plans are available.