Technical Support Specialist (IoT)

Location: Oakville or Waterloo, Ontario, Canada; flexible hybrid working model. The role supports rotating 24/7 schedules, including afternoons, evenings, overnights, weekends, and holidays.

Annual base salary: $52,300–$60,500 CAD.

Company

hirify.global develops IoT and connected transportation solutions, including vehicle connectivity, fleet-management analytics, the Myhirify.global platform, and partner integrations.

What you will do

• Provide technical support to customers, partners, sales representatives, and internal teams by phone, chat, and email.
• Diagnose and resolve hardware and software issues involving GO devices, connectivity, installations, network communications, and platform configuration.
• Support database setup, user management, rules, reporting, device errors, and product implementation.
• Handle support cases from initial contact through resolution while maintaining detailed documentation.
• Collaborate with internal technical teams and partners to resolve complex issues involving cameras, keyless systems, and other integrated technologies.
• Coordinate device and accessory returns and exchanges, resolve complaints, and escalate critical concerns.

Requirements

• Fluent English and Spanish, both written and spoken.
• 1–3 years of experience in customer service or technical support and troubleshooting hardware or software issues.
• Expert-level Excel skills, including pivot tables and report creation.
• Working knowledge of SQL, Python, C#, or JavaScript and data warehouses such as Google BigQuery.
• Strong analytical, problem-solving, communication, organization, and relationship-building skills.
• Ability to work any schedule in a 24/7 environment, including nights, weekends, and holidays.

Nice to have

• Post-secondary diploma or degree in engineering, computer science, or a related field.
• Experience working within a technical or engineering organization.
• Technical competence with Google Sheets, Docs, and Slides.

Culture & Benefits

• Flexible hybrid working model with support for in-person and virtual work.
• Home office reimbursement and online learning and networking opportunities.
• Competitive medical and dental benefits and a retirement savings program for full-time permanent employees.
• Parental leave top-up, baby bonus, and electric vehicle purchase incentive program.
• Work-life balance, asynchronous collaboration, and inclusive workplace practices.