AI and Experience Orchestration Director (AI)

Location: Toronto, Canada (flexible)

Salary: $147,400–$193,400 base compensation annually, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for customer and employee experiences.

What you will do

• Lead advanced AI discussions with technical, business, senior, and C-level stakeholders.
• Orchestrate complex opportunities and guide deal strategy with account executives, including territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of AI portfolio programs, including sales campaigns and enablement initiatives.
• Provide subject matter expertise and hands-on support for positioning, presentations, pricing, proposals, and related sales materials.
• Lead customer workshops to define AI use cases, prioritization frameworks, and pilot opportunities.
• Capture customer insights and collaborate with marketing, product, customer success, and professional services teams.

Requirements

• Strong subject matter expertise in AI, presales, customer experience technology, and conversational AI solutions.
• Experience in sales overlay, specialist, or subject matter expert functions.
• 10–12 years of experience in software, cloud, or AI-related roles.
• Experience coordinating and executing AI proofs of concept.
• Ability to create territory and account strategies, influence without direct authority, and manage multiple concurrent opportunities.
• Strong critical thinking, problem-solving, communication, presentation, and collaboration skills.

Nice to have

• Experience selling leading AI solutions for customer experience or contact centre transformation.

Culture & Benefits

• Flexible-first ways of working.
• Opportunities to build AI skills through mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Work with AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Typically no more than five interviews before final steps.