Patient Service Representative I - Full-Time, Day Shift

Location: Lowell General Hospital – Saints Campus, Lowell, Massachusetts, United States. Full-time, Monday–Friday, 7:30 a.m.–4:00 p.m.; no weekends or holidays.

Salary: $20.12–$25.15 per hour, based on full-time equivalent.

Company

hirify.global provides hospital and clinical services, including patient access, registration, billing, and financial-clearance operations.

What you will do

• Interview inpatients and outpatients and collect accurate demographic, financial, and clinical information for registration and financial clearance.
• Verify insurance eligibility, benefits, plan codes, and coverage through electronic tools or direct payer contact.
• Obtain consents, referrals, authorizations, pre-certifications, and required notifications, documenting verification in the patient account.
• Explain patient financial liabilities and collect, post, and reconcile payments according to department procedures.
• Provide financial-assistance contacts, document relevant financial information, and maintain confidential records in accordance with HIPAA and hospital policy.
• Communicate professionally with patients, representatives, physicians, nursing units, office staff, and insurance companies while meeting productivity and service benchmarks.

Requirements

• High school diploma or equivalent.
• Computer literacy, accurate data-entry skills, and the ability to learn electronic health record and patient-registration applications.
• Strong customer-service, interpersonal, telephone, organizational, and attention-to-detail skills.
• Knowledge of private insurance, Medicare, Medicaid, medical terminology, and patient-registration systems.
• Ability to maintain confidential financial and health information and comply with HIPAA and applicable regulations.
• Ability to frequently sit, stand, and walk; lift 10–15 pounds; and perform keyboard and visual tasks.

Nice to have

• One year of experience in customer service, hospital registration, a medical office, insurance, or a related setting.

Culture & Benefits

• Full-time weekday schedule with no weekend or holiday shifts.
• Compensation is determined using experience, certifications, education, skills, and internal equity.
• Total Rewards package supports health, financial security, and career growth.