Senior Technical Support Specialist (ERP)

Location: Canada (Remote)

Salary: $80,000–$90,000 per year

Company

hirify.global provides accounts receivable automation that connects finance teams, customers, and business systems for clearer cash flow and more efficient B2B payment processing.

What you will do

• Provide advanced functional and technical support for customers using ERP integrations.
• Troubleshoot complex integration, payment processing, accounting, and data synchronization issues.
• Support ERP platforms including NetSuite, Sage Intacct, Microsoft Dynamics, Acumatica, and SAP Business One.
• Partner with Product, Engineering, Customer Success, and Implementation teams on customer issues and product improvements.
• Manage case ownership, escalations, response times, resolution quality, and customer satisfaction.
• Contribute to knowledge base articles and support process improvements.

Requirements

• Must be based in Canada; the role is remote.
• 3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support work.
• Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
• Strong knowledge of accounting principles and ERP processes, including order-to-cash, procure-to-pay, record-to-report, accounts receivable, general ledger, and financial reporting.
• Experience troubleshooting complex ERP issues in a technical support or customer care environment.
• Strong analytical, problem-solving, communication, prioritization, and customer service skills.

Nice to have

• Experience with payment integrations, APIs, middleware, or fintech solutions.
• Experience with SQL, REST/SOAP APIs, ERP customization frameworks, automation, reporting, or data synchronization.
• ERP certifications and experience with Salesforce, Zendesk, Intercom, Jira, or similar support platforms.
• Experience mentoring teammates or serving as a subject matter expert.

Culture & Benefits

• Regular full-time employment on a customer-focused support team.
• Collaboration with Product and Engineering teams to influence product improvements.
• Opportunities for professional development and career growth.
• Work on complex technical and business challenges involving enterprise ERP solutions.
• Equal opportunity workplace committed to diversity and inclusion.