Support Engineer (Fintech)

Location: Remote in Brazil, Colombia, Mexico, or Uruguay; availability to work New York business hours required

Company

hirify.global is a software engineering company delivering data, analytics, and AI solutions for clients across finance and other industries.

What you will do

• Monitor and respond to automated email alerts during business hours.
• Investigate and resolve production incidents in a timely manner.
• Provide technical support to business users across teams.
• Analyze system logs and dashboards to identify irregularities and operational issues.
• Support a data-driven asset management system delivering real-time investment insights.

Requirements

• Proficiency in SQL for troubleshooting and data analysis.
• Experience in a support or customer-facing role within finance or financial services, such as banking, investment, insurance, or fintech.
• Understanding of financial products, services, and basic industry regulations.
• Experience collaborating with cross-functional and geographically distributed teams.
• Strong spoken English and availability to work New York business hours.

Culture & Benefits

• Remote work with flexible work formats and secure access equipment.
• Vacation, sick pay, and state holidays according to the laws and official calendar of the employee’s country.
• Health insurance options for employees and their loved ones.
• Support for professional development, IT certifications, and online learning platforms.
• Technical and everyday workplace support, team events, and a people-focused environment.

Hiring process

• CV review followed by an HR interview.
• Communication and technical assessments covering English and relevant technologies.
• Meeting with the project team and, where applicable, preparation for a client interview.