Sr Client Success-1 (Healthcare Technology)

Location: Remote - US; applicants for North American positions must be legally authorized to work in the United States or Canada.

Salary: $76,836–$106,803 per year

Company

hirify.global provides healthcare technology, data-driven solutions, and artificial intelligence technologies for healthcare providers, life science companies, health plans, and patients.

What you will do

• Own primary client relationships across activation, adoption, renewal, and expansion.
• Lead strategic business reviews and executive-facing updates aligned with client priorities.
• Monitor client health, identify at-risk accounts, and coordinate recovery plans across functions.
• Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales.
• Manage renewal forecasts and execute retention strategies to protect and grow portfolio revenue.
• Resolve escalated support, contractual, and financial issues while representing client needs internally.

Requirements

• Experience managing a portfolio of clients across the full client lifecycle.
• Ability to engage executive stakeholders and connect solutions to strategic business goals.
• Experience with account health management, renewals, retention, and revenue expansion.
• Experience documenting opportunities in Salesforce and collaborating with Sales.
• Legal authorization to work in the United States or Canada is required.
• Visa sponsorship is not offered.

Culture & Benefits

• Remote work flexibility and support for professional development.
• Medical, dental, and vision insurance.
• Holidays, vacation, company-paid life insurance, and retirement savings.
• Inclusive workplace focused on diverse perspectives and equal employment opportunity.