Customer Success Manager (Fintech)

Location: Toronto, Ontario, Canada; hybrid work with office attendance required Monday, Tuesday, and Thursday

Base salary: CAD 77,600–97,000 annually. Target bonus: 10% of base salary. Expected total compensation: CAD 85,360–106,700 annually.

Company

hirify.global is a late-stage fintech startup providing an AI-powered platform that automates finance and payables operations for global businesses.

What you will do

• Manage and scale a portfolio of more than 1,000 customers through a pooled specialized customer success model.
• Drive cross-sells, upsells, and account expansion by identifying business changes such as acquisitions, funding, and mergers.
• Use customer usage data, AI-powered tools, and analytics to surface insights, scale account coverage, and streamline workflows.
• Set benchmarks and milestones, conduct business reviews, present value-driven recommendations, and advocate for product solutions.
• Build customer advocates, strengthen loyalty and satisfaction, and support adoption of product enhancements.
• Collaborate with Sales, Solutions Consulting, Implementation, Support, Product, and Marketing to collect and act on customer feedback.

Requirements

• 2+ years of customer success or account management experience, preferably in fintech.
• Hands-on experience using AI tools to streamline day-to-day workflows.
• Experience with one-to-many customer engagement models and high-volume ticketing queues.
• Strong communication, organization, presentation, consulting, and requirements-gathering skills.
• Ability to engage with stakeholders ranging from CEOs and CFOs to accountants.
• Knowledge of accounting procedures and principles; accounting certification or experience with CPA, ACA, ACCA, or CIMA is preferred.

Nice to have

• Previous sales or quota-carrying sales-adjacent experience.
• Experience with ERP, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytics reporting, or customer success management tools.
• Fintech industry and product knowledge.

Culture & Benefits

• Hybrid workplace with a collaborative and inclusive culture.
• Competitive salary, stock options, and a matching RRSP.
• Extended benefits, employee assistance program, life insurance, AD&D, and LTD coverage.
• 15 days of PTO, phone and internet allowance, and subsidized lunches on office days.
• Dog-friendly office with snacks, drinks, convenient transit access, social events, and employee resource groups.