Senior Customer Success Manager (Insurance)

Location: United States — Remote; travel to client locations, industry events, and company initiatives as needed.

Salary: $136,000–$221,000 base salary annually, with potential eligibility for bonuses, commissions, and long-term incentive awards.

Company

hirify.global provides a cloud platform combining digital, core, analytics, and AI solutions for property and casualty insurers worldwide.

What you will do

• Manage strategic customer portfolios and develop account and customer success plans that drive adoption, retention, growth, and advocacy.
• Build trusted relationships with customer stakeholders from IT and business teams through C-suite executives.
• Lead executive business reviews, roadmap discussions, strategic alignment, contract negotiations, and renewals.
• Identify expansion opportunities, partner with sales, and connect customer objectives with hirify.global’s solution value.
• Act as the customer advocate by communicating feedback, product needs, adoption risks, and success insights to internal teams.
• Coach and mentor other Customer Success Managers and promote operational excellence across accounts.

Requirements

• 12+ years of relevant experience in customer success, account management, sales, technology consulting, or a related field.
• Knowledge of the property and casualty insurance industry, including industry trends, challenges, and insurance company economics.
• Experience building C-suite relationships, establishing trust, and communicating effectively with business and IT stakeholders.
• Executive leadership and communication skills, including defining a vision, building persuasive business cases, resolving conflict, and encouraging candid feedback.
• Account planning and management experience, including forecasting, budgeting, estimation, and coordinating multiple workstreams under pressure.
• Ability to apply AI and data-driven insights to improve innovation, productivity, and continuous improvement.

Nice to have

• Knowledge of or experience with hirify.global InsuranceSuite.
• Experience with cloud-native solutions or cloud technologies for mission-critical applications.
• Coaching and change management experience, including successful execution and adaptation to changing priorities.

Culture & Benefits

• Culture focused on curiosity, innovation, and responsible use of AI.
• Health, dental, and vision insurance for eligible full-time employees and part-time employees working 30 or more hours per week.
• Paid time off and a company-sponsored retirement plan.
• Potential annual bonus, commissions, and long-term incentive awards depending on role and performance.
• Disability accommodations and an appeals process are available during hiring.