Claims Specialist (Insurance)

Location: Remote in the USA; in-office work required for the first 90 days, with possible onsite training or meetings afterward

Salary: $17.00 per hour

Company

Brown & Brown's One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform specializing in wholesale brokerage, program administration, and specialty insurance.

What you will do

• Provide inbound and outbound phone and email support to customers, retailers, manufacturers, and technicians.
• Manage claims from intake through closure, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, and administering settlements.
• Review inspection documentation and determine warranty replacement or claim denial.
• Monitor open claims, follow up proactively, and maintain accurate and timely records.
• Offer service solutions for out-of-warranty or protection-plan-excluded issues.
• Support retailer portal guidance and perform Intake Specialist functions when required.

Requirements

• At least six months of demonstrated proficiency with the Intake process.
• Successful completion of Existing training and the ability to process existing claims.
• High school diploma or GED.
• Computer and keyboard proficiency, basic math skills, and strong oral and written communication.
• Proficiency in call handling and soft-skill techniques, with a professional and adaptable approach.
• Must be based in the USA; in-office work is required for the first 90 days.

Culture & Benefits

• Merit-based culture that values self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.