CARE Specialist - Inforce Operations (Life and Disability Insurance)

Location: Bethlehem, Pennsylvania, United States; hybrid work arrangement with 3 days onsite and 2 days remote

Salary: $49,260–$73,890 per year, plus potential incentive compensation

Company

hirify.global provides life and disability insurance products and supports customers through policy servicing and financial operations.

What you will do

• Communicate proactively with customers about policy requests and transaction status.
• Process financial and non-financial transactions, including payments, policy changes, disbursements, and beneficiary updates.
• Build expertise in life and disability insurance products, operational procedures, fraud controls, and risk management.
• Collaborate with colleagues to meet quality, productivity, and customer satisfaction goals.
• Identify process improvements that enhance customer experience and operational efficiency.

Requirements

• At least 2 years of experience in customer service, banking, retail, hospitality, call center, or insurance.
• Experience processing customer transactions, account changes, or service requests.
• Strong communication skills across phone, email, and chat channels.
• Ability to work with multiple computer systems while maintaining accuracy in a regulated environment.
• Strong problem-solving, decision-making, organization, and attention-to-detail skills.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Bachelor's degree or equivalent professional experience.
• Insurance, financial services, banking, or operations experience.
• Experience with reconciliations, account servicing, compliance, quality, or fraud prevention frameworks.
• Familiarity with Microsoft Office and AI-enabled tools.

Culture & Benefits

• Full-time employment with benefits eligibility.
• Support for skill-building, leadership development, and philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive well-being resources.
• Work schedule includes three onsite days and two remote days each week.
• Travel may be required at 0–10%.