Operational Service Specialist - EZRA

Location: London, United Kingdom — hybrid, 3 days in the office

Company

hirify.global provides coaching programs that help individuals and organizations improve productivity, inclusion, and professional development.

What you will do

• Own end-to-end registration and launch management for open enrolment coaching programs and selected large-scale programs.
• Process orders, forecast registration revenue, analyze rates and purchase orders, and support accurate invoicing.
• Coordinate workflows with Customer Success, Billing, Configuration, and other cross-functional teams.
• Manage shared inboxes, participant communications, service quotes, client access, helpdesk enquiries, and post-launch updates.
• Document processes, maintain data hygiene, support portal and PSA systems, and participate in user acceptance testing.
• Prepare program materials, completion certificates, engagement nudges, and end-of-program reports.

Requirements

• Must be based in London and work from the office 3 days per week.
• 3+ years of experience in a back-office or administrative role.
• Strong attention to detail and the ability to organize multiple concurrent processes.
• Experience working with technical systems and understanding financial processes, purchase orders, and payment methods.
• Ability to follow, document, and continuously improve operational processes.
• Ability to collaborate locally and globally, with occasional flexibility in working hours for client or business deadlines.

Culture & Benefits

• Personal and professional coaching with a world-class coach.
• Coaching support for friends and family.
• Charity days and a learning budget.
• Weekly wellbeing hour without meetings or emails.
• Regional benefits designed to fit location and lifestyle.
• Comfortable, collaborative, and inclusive working environment.