Desktop Loss Adjuster (Household Claims)

Location: Liverpool, UK / Hybrid. Monday to Friday, 37.5 hours, 9:00am–5:30pm.

Salary: £36,000–£40,000 per year, paid monthly, plus a discretionary annual bonus.

Company

hirify.global is a UK insurance group with more than 40 years of specialist insurance experience and over 1,700 employees across the UK.

What you will do

• Manage household claims, including complex and high-value Buildings and Contents cases, from first notification through settlement.
• Interpret policy wordings, exclusions, and endorsements to determine coverage and liability.
• Prepare accurate Schedules of Works, assess expert reports, and evaluate repair costs and the extent of loss.
• Write technical reports with findings and settlement recommendations, escalating large or complex losses where required.
• Maintain reserves, investigate potential fraud, meet service levels, and manage claims files and portfolios effectively.
• Provide technical guidance, contribute to training materials, and support regulatory compliance and continuous improvement.

Requirements

• At least 2 years of Desktop Loss Adjusting experience is essential.
• Proven experience handling household claims across all perils, including both Buildings and Contents.
• Experience working with contractor and building repair networks, loss adjusters, surveyors, engineers, and other third-party experts.
• Strong technical, analytical, organisational, written, and verbal communication skills, with a customer-focused and empathetic approach.
• Ability to use claims case management systems and perform effectively in a fast-paced, high-volume environment.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.

Nice to have

• Cert CII and/or BDMA accreditation, or progress toward these qualifications.

Culture & Benefits

• Hybrid working options supporting work-life balance and individual needs.
• 35 days of holiday including bank holidays, with additional buy and sell options.
• 24/7 mental health support and free counselling.
• Career development through learning opportunities, career fairs, and leadership programmes.
• Flexible benefits, early salary access, recognition awards, and social events.
• Inclusive workplace support, including reasonable adjustments and accessible working arrangements.

Hiring process

• Successful applicants undergo standard criminal record and insolvency register checks before employment begins.