Claims Handler - Settlements (Motor Insurance)

Location: Newcastle, United Kingdom — hybrid after six weeks of office-based training at Q8 Building, Quorum Business Park, Longbenton. Regular office hours are Monday to Friday, 09:00–17:00.

Salary: from £28,000 per year, plus annual bonus and benefits.

Company

Tesco Insurance and Money Services provides insurance and money services, helping more than two million customers protect what matters to them.

What you will do

• Manage a portfolio of motor insurance claims from investigation through settlement.
• Assess policy coverage, legal liability, evidence, vehicle damage, and property damage to make informed settlement decisions.
• Support customers throughout the claims journey by resolving queries and explaining complex information clearly.
• Negotiate with suppliers, third parties, and representatives to achieve fair settlements and control claims costs.
• Manage reserves, recoveries, diaries, and claim files while maintaining regulatory compliance.
• Identify fraud, complaints, and complex claims issues, escalating and resolving them where appropriate.

Requirements

• Strong technical knowledge of motor insurance claims, including indemnity, subrogation, liability assessment, case law, industry protocols, and the Road Traffic Act.
• Proven experience managing an active claims caseload and prioritising workloads effectively.
• Sound commercial judgement, logical decision-making, and ownership within agreed authority levels.
• Strong investigation, negotiation, problem-solving, communication, and stakeholder management skills.
• Experience identifying and investigating potential motor fraud and assessing liability.
• Ability to attend the Newcastle office Monday to Friday during the initial six-week training period and meet the criteria for subsequent hybrid working.

Culture & Benefits

• Up to 7.5% employer pension contribution, depending on employee contributions.
• Virtual GP service for employees and their families.
• Performance-related annual bonus and 7.2 weeks of holiday, with the option to buy more.
• Colleague Clubcard discount of 10–15%, including a second card to share.
• Enhanced parental leave and opportunities to save and buy shares through salary-related schemes.
• Ongoing learning and development opportunities, with support for flexible, part-time, and accessible working arrangements.

Hiring process

• Interviews are expected to take place from the week commencing 31 August 2026.
• Reasonable adjustments are available throughout the recruitment process.