Bilingual Contact Centre Representative (Canadian Banking, Credit Cards, French/English)

Location: Ottawa, Ontario, Canada. Hybrid arrangement: 12 weeks of in-person training and onboarding, followed primarily by offsite work from a secure private workspace, with approximately 5% of time at a TD location for team events and experiences.

Salary: CAD 45,700–66,000 per year.

Company

TD is a large financial institution serving more than 27 million customers and businesses in Canada, the United States, and other markets.

What you will do

• Assist inbound callers with account inquiries and banking-related concerns.
• Resolve customer issues at the first point of contact through empathetic questioning and accurate advice.
• Recommend relevant TD products, services, and solutions based on customer needs.
• Deliver consistent customer service while meeting experience, quality, compliance, and productivity objectives.
• Participate in ongoing training, coaching, and professional development.

Requirements

• High school diploma or equivalent.
• Bilingual French and English communication skills required.
• Strong communication, listening, multitasking, and problem-solving skills.
• Ability to navigate computer systems, applications, and multiple screens with speed and accuracy.
• Digital literacy across smartphones, tablets, laptops, headsets, and similar devices.
• Ability to work independently and collaboratively while handling sensitive customer information in accordance with regulatory and compliance requirements.

Culture & Benefits

• Structured training and onboarding to support success in the role.
• Regular career, development, and performance conversations with a manager.
• Access to mentoring programs and online learning resources.
• Benefits including health and well-being coverage, savings and retirement programs, paid time off, banking benefits, and discounts.
• Career growth opportunities across customer service, coaching, and leadership paths.

Hiring process

• Selected candidates are contacted to schedule an interview.
• Application outcomes are communicated by email or phone where possible.